The whole team were polite and professional. Having been given a date for attendance (initially a 6 week wait) they offered to try to attend earlier if possible, and actually rearranged to come in 10 days earlier. They gave me a choice of time for starting the job, and were happy to start their day earlier 8am instead of 8.30am because of my own commitments, they arrived promptly and completed the required work quickly. After replacing the section of guttering and down-pipes required at the back of the property, they even took time to clean out gutters at the front of the house, and also blocked off a hole used by nesting birds near the eaves at the apex of the house, which they had not actually been contracted to do. I would definitely use them again.